Group Fitness Bookings & Guidelines

*Updated effective 22/10/25
 

Welcome to Bundha Sports Centre (BSC)!

We’re thrilled to have you join/be a part of our group fitness community! To ensure a smooth, safe, and enjoyable experience for everyone, please take a moment to familiarise yourself with the following guidelines. These help us create a welcoming environment where all members can thrive and get the most out of their classes.

Thank you for your cooperation and commitment to making BSC a great place for health and wellness!

Arrival and Punctuality

• Arrive Early: Please arrive 10-15 minutes before your class to allow time for check-in, setup, and any pre-class preparation.
• Parking: On-site parking at Bundha Sports Centre is limited to surrounding streets and cannot be guaranteed, please allow extra time to find a spot, or consider using public transport options available.
• Start Time is Final: Classes start promptly at the advertised time. Late arrivals cannot be admitted and will be marked as a "Missed Class," incurring a $5 fee.

Class Etiquette

• Dress Code: Wear comfortable, appropriate fitness attire and closed-toe athletic shoes. Exceptions: Reformer Pilates and Wellness classes, where grip socks are recommended. Open-toe shoes, sandals, and crocs are not permitted.
• Essentials to Bring: A sweat towel is required for all group fitness classes.  Non-glass water bottles are also encouraged.
• Equipment: Mats and other equipment are provided. However, feel free to bring your own yoga mat for comfort.

Booking Classes

You can book classes via:

1. Client Portal: Log in, click “Book,” and select your preferred class.
   Client Portal Link

Booking Policies

• Booking Window: Classes can be booked up to 7 days + 1 hours in advance.
• Daily Limit: Members may book up to 3 classes per day.
• Bookings Close: Online class bookings close 15-minutes prior to class commencement.
• Last Minute Bookings: Our Customer Service team can manually book you in up to 5 minutes before the class starts if a spot is available.
• Waitlist: A waitlist of 5 members is available for fully booked classes. You will be notified via email if a spot becomes available.
  • Please Note: Waitlisted members can be added to a class no later than 15 minutes before class commencement.

Waitlist recommendation

If you join a waitlist, be prepared to attend if a spot opens up. Cancellations can occur at any time, including overnight, and you will be automatically added to the class. Only waitlist for classes you are certain you can attend. This ensures efficient schedule management and fair access for all members.

Cancellations and Fees

Class bookings can be cancelled online, in person, or over the phone/email up to 15 minutes prior to the class commencement.

• Free Cancellation: Cancel at least 1 hour before the class starts to avoid fees.
• Late Cancellation: A $5 fee applies for cancellations made within 1 hour of class commencement.
• Missed Classes: A $5 fee applies if you do not attend a booked class (No-Show).
• Extenuating Circumstances: If unforeseen events prevent attendance, contact our Customer Service Team to discuss. Fees may be waived at our discretion.

Our classes are popular, and each spot is valuable. To ensure everyone has a fair chance to participate, please cancel any bookings you cannot attend at least one hour before the class starts to free up the spot and avoid a penalty fee.

Check-In Process

To ensure your attendance is recorded and avoid any missed class penalties, you must check in with your instructor upon arrival.

1. Proceed to your class studio upon arrival.
2. Check in with your instructor to confirm your attendance.
3. Take this opportunity to inform your instructor of any special requirements or injuries so they can best support you during the class.

Instructor No-Show Policy

In the event that a class is cancelled by BSC within 1 hour or less of the scheduled start time, members booked for the class will be contacted via phone or text. Additionally, a $5 credit will automatically be applied to your account.

We will make every effort to provide a substitute instructor to avoid class cancellation and sincerely apologise for any inconvenience.

How It Works:

• A $5 credit will automatically be applied to your account if you were booked for the cancelled session.

Communication:

• Our team will notify you via phone or text as soon as possible.
• Every effort will be made to provide a substitute instructor to avoid class cancellation.

Casual Visitors

Casual visitors are welcome to participate in group fitness classes and follow the same booking and cancellation policies as members.

• To Book: Create a free guest account via the Client Portal to book your class.

Cancellation Policies for Casual Visitors

Casual visitors purchase a class token which is subject to the following rules. Please note that no monetary refunds are issued for missed or cancelled classes.

• Free Cancellation (15+ minutes notice): If you cancel your booking 15 minutes or more before the class starts, your class token will be returned to your account for future use.
• Late Cancellation (Less than 15 minutes notice): If you cancel your booking less than 15 minutes before the class begins, the token will be forfeited (no token or monetary refund).
• Late Cancellation or Missed Class Fees: Casual visitors are responsible for any applicable $5 Late Cancellation or No-Show fees, which must be paid manually through the Client Portal or at the Reception desk.

Payment and Eligibility

• Outstanding Payments: Members with unpaid fees cannot book classes until their balance is cleared. Payments can be made online via the Client Portal.
• Membership Freeze: Suspended memberships cannot book classes unless the freeze is lifted or a casual fee is paid.

Safety and Fair Access

• Bookings Close: Online bookings close 15 minutes before the class starts. Reception can assist with bookings up to 5 minutes before class commencement.
• Last-Minute Bookings: For safety reasons, bookings are not accepted within 5 minutes of class start time.

Additional Information for Patrons

• Plan Ahead: Double-check your booking status before arriving.
• Respect Others: Be mindful of fellow patrons by keeping noise levels low and ensuring equipment is returned neatly after use.
• Follow Instructions: Always follow the guidance provided by your instructor to ensure a safe and enjoyable experience.
• Cleanliness: Please wipe down mats and any equipment used during your session to maintain a hygienic environment for everyone.
• Feedback Welcome: Your feedback helps us improve. Speak to our team or email us with any suggestions or concerns.

Amendments to Guidelines

These rules are subject to change at the discretion of Clublinks. Please check regularly for updates to stay informed.