We're sorry to see you go, but we’re here to make your cancellation process easy and transparent.
We want your experience with us—from sign-up to departure—to be professional and respectful of your time. This guide provides everything you need to know about our simple cancellation process.
Last Updated: 06/01/2026
How to Submit Your Cancellation Request
The fastest and most reliable way to cancel is by completing our official online form. This ensures we have all necessary details and provides you with an immediate time-stamped record.
Online: 👉 Membership Cancellation Form
In Person: Visit our centre during operating hours and complete a physical Cancellation Form with our Member Services team.
❗ Important Note: After submitting the form, you will receive an automatic email copy of your completed request. This is for your records and is not your final confirmation. Our team will follow up personally within 48 business hours.
📅 When Does My Membership Officially End?
To ensure you get the most value and we stop your billing accurately, we process cancellations according to the following policy:
Your membership will officially end on the Wednesday before your next scheduled direct debit date.
Key Rules to Note:
Minimum Commitment: All standard memberships have a 28-day minimum commitment. If you cancel within this period, your membership will remain active until the 28 days are complete.
Final Access Date: Your membership remains active, and you can continue to use our facilities, until the Wednesday before your next direct debit OR the end of your 28-day minimum commitment—whichever is later.
Cancellation Scenarios:
| Scenario | Request Submitted | Next Debit Date | Membership Ends |
|---|---|---|---|
| Standard Cancellation | Monday, May 5 | Thursday, May 15 | Wednesday, May 14 |
| Within Minimum Term | Friday, May 2 | May 29 | May 25 (End of 28-day term) |
🛑 Important Things to Know
Outstanding Payments: All overdue balances must be settled before we can process your cancellation.
No Backdating: Cancellations are effective from the date your form is received. We cannot backdate to your last visit or a prior verbal conversation.
Freezes vs. Cancellation: Once a cancellation is submitted, we cannot process a membership freeze. If you only need a temporary break, please contact us about a freeze before cancelling.
Medical Exceptions: If you need to cancel due to a significant medical reason, please contact our Member Services team directly to discuss alternative options.
❓ Frequently Asked Questions
Can I cancel immediately? No. Your cancellation takes effect on the Wednesday before your next direct debit, or the end of your 28-day commitment—whichever is later. You can use the facility until that date.
What if I submit the form on a weekend? Your request will be officially logged on the next business day. Please allow 48 business hours from that log date for our team to follow up.
Can I cancel on a direct debit day? Yes. However, if you submit the form on a debit day, your cancellation will apply to the next scheduled debit cycle.
When is the final cut-off to avoid the next debit? To avoid the next direct debit, your completed form must be submitted before 11:59 PM on the Wednesday prior to your scheduled debit date.
Have Questions or Need Help?
Feel free to reach out to us!
📞 Phone: 03 7503 4262
📧 Email: info@bundhasportscentre.com.au
🌐 Web Form: Submit an Enquiry
Policy Review & Updates: Last updated January 2026. Policies are subject to change.
111 Queens Parade, Fitzroy North VIC 3068